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Current systems, CIMS. Provide limited detail guiding service provider response to client incidents. Separate guidance in Responding to Allegations of Major impact incidents must be reported electronically (via the department's CIMS IT webform or the service provider's IT system) and recorded in the service The client incident management system (CIMS) outlines the approach and key actions to manage a client incident. The Client incident management guide (guide) The guide specifies that all major impact incidents alleging abuse, unexplained injury or poor quality of care must initially be screened by the fundedWA Health Datix CIMS Senior Staff User Guide v3.0. - 2 -. Disclaimer. All information and content in this material is provided in good faith by the The Coordinated Incident Management System (CIMS) 3rd edition represents New Zealand's official framework to achieve effective co-ordinated incident