Ibm support handbook severity

we've produced this guide with the following objectives in mind: • to introduce you to ibm software support, including our operating systems applications and middleware such as information management, lotus, rational, tivoli, and web- sphere • provide information on the support and services currently available from ibm, including definitions of … Technical support for the Cloud Service, including support contact details, severity levels, support hours of availability, response times, and other support information and processes, is found by selecting the IBM WW Customer Support Tivoli Software © 2010 IBM Corporation IBM Electronic Support - easy, fast, smart My Notifications Software Support Lifecycle IBM Systems IBM provides you with access to IBM databases containing information about known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook. IBM Planning Analytics. This Service Description describes the Cloud Service. The applicable order documents provide pricing and additional details about Client's order. Cloud Service. IBM Planning Analytics is a collaborative, enterprise-scalable budgeting, planning, analytics, profitability, modeling, scorecard and reporting solution. Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus provides event-monitoring capabilities to monitor Original Equipment Manufacturing (OEM) Servers, Dell Datacenter Scalable Solutions (DSS), Dell PowerEdge Servers, Dell Remote Access Controllers (DRACs), Integrated Dell Remote Access Controllers (iDRACs), Dell Workstations, Dell Chassis The handbook provides information about how to contact Tivoli Customer Support, depending on the severity of your problem, and the following information: v Registration and eligibility v Telephone numbers and e-mail addresses, depending on the country in which you are located v What information you should gather before contacting support The Enhanced Support add-on is a remote subscription service which includes expedited case response. This add-on service includes access to a remote Technical Support Advisor as well as enhanced service level objectives and remote assistance with onboarding support tools. Service details are available in the IBM Support guide. The one digit severity code is a letter that indicates what kind of condition caused the message. The definition of the severity codes depends on the nature of the routine producing the message. Table 1 on page viii lists the severity codes and their meaning for the TCP/IP messages. Table 1. Meanings of Severity Codes Severity Code Meaning I W Posted: Sat Oct 24, 2009 1:43 am. Hi everyone, Once, during an Interview I was asked the following questions and I answered the best I could. Please correct me if required: 1.What are severity levels in Production env. (generally, though it is site specific) Ans:> 1.Low 2.Medium 3.High 4.Critical. 2) How do we know the job has failed and what User response: See the Electr onic Support W eb site for possible maintenance associated with this message. If you cannot find applicable maintenance, follow the pr ocedur es described in Contacting IBM Support to r eport the pr oblem. CKQ0361I Open of ddname for type newlist-type Explanation: This diagnostic trace message is written because of Technical support for the Cloud Service, including support contact details, severity levels, support hours of av